Last week,at the National Child Support Enforcement Association (NCSEA) Policy Forum and Training Conference, the final Session highlighted proposed ideas and directions for child support enforcement (CSE) for the upcoming year to facilitate improved services. Nancy Thoma Groetken, Regional Program Manager for the Department of Health and Human Services, Administration of Children and Families, Office of Child Support Enforcement (OCSE), revealed that modifications had been made towards objectives and that CSE would be more integrated, with the new strategies. A major component of the change involves expansion of the program along with the vision and mission. The strategies are expected to flow from OCSE's new mission: to enhance the well-being of children, and secure avenues in obtaining support for children, including financial and medical. Groetken made sure to point out that the program's mission, are still tentative, and could change as a result of federal health insurance and TANF Reauthorization legislation.

Collaboration was highly touted throughout the Policy Forum, and as a result, came as no surprise when incorporated in the strategic plan. The technique is for agencies to essentially combine services and resources as a way to enhance the quality of services and strengthen families. Particularly, since child support departments overlap with other agencies such as Employment, and Health, it only seems practical to join forces and share knowledge since a lot of their customers are the same. Pam McKee, Planning and Evaluation Manager of the Michigan Department of Human Services, Office of Child Support (DHS/OCS) shared how her department collaborated with their state's Medicaid and Children's Health Insurance Program (CHIP). The agencies have several initiatives they all work on jointly, and utilize a "just in time" attitude, as McKee described. Michigan received a Special Improvement Project (SIP) grant which they used to develop a shared data view system with their Medicaid agency. The system developed cleanup reports that they were able to share amongst their counties. McKee stated that the state does not want to stop there, and will continue to make more efforts towards improving agency collaboration.

Other plans stressed for the future of CSE included the delivery of timely, clear and accessible services adapted to customer needs and circumstances. The use of electronic payment options was also highlighted, in addition to the idea that technology is essential in streamlining many CSE processes. Early intervention and proactive case management was also part of the future strategies including easier access to genetic testing for parents of kids born out of wedlock, and the design of case management tools and programs to ensure regular, consistent payments. Automation was also suggested as a way to manage case-closure effectively. Another interesting factor brought up, was the issue with currency exchange and electronic payments from state to state, and intricacies that ensue. Moreover, this would also be used when responding to cases on an international level as well.

Furthermore, with the new focus on cost-effectiveness and other performance measures to determine how well child support agencies are doing, technology is a key player for the future of CSE. Vendors should explore ways in which technology can be used to enhance the child support program's infrastructure that satisfy the CSE future goals and vision. With that being said, systems must be designed that guarantee efficiency, accountability, and quality case management in order to effectively assess performance and increase funding for further CSE initiatives.